on 21-09-2012 15:40
I was told it could take 24 hrs also but she mentioned most likely 10 minutes. Tried again ten minutes later and it went through. And to others who've asked about payment within the store, they told me I can't add the cost to my bill so paid on card.
Well, after all this faffing about and O2 annoying me, I am gonna go and give this a go in the local store and hope their last couple of phones are still in stock as per the website... if it all goes wrong I shall go get a coffee and try again tomorrow
on 21-09-2012 16:57
It's not funny but it's funny how I'm sat here at work waiting for the weekend to start but feel quite fed up and miserable now. Crikey, and all this over a smartphone. But that's the thing... I'm not fed up because I don't have my new toy... I'm fed up and angry because O2 have taken the sheen off my new Apple upgrade and have mis-treated me as a customer.
It's wonderful that so many people have received their new toys today, but I should have done also. It's not correct business that someone who has ordered and paid for a product is left behind and watches others receive their goods who requested them much later. And my anger stems from the fact that monies were taken a week ago and yet no-one from O2 can give me firm information about where my product is. Awful service.
I've just called O2 to cancel my upgrade, although I didn't get to tell the advisor that. Asking for an update on the order I was told it's flagged as ready to dispatch and that whilst there is no guarantee I could see it arrive on Monday (so keep tabs on my emails).
So, if it doesn't arrive on Monday or I can't get more accurate information then I WILL be cancelling. I've paid for my upgrade in a timely manner. I don't wish to be absorbed into the group who now have to wait c. 3 weeks before new stock will be available.