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My iPhone%20XR%20keeps%20turning%20off,%20it%E2%80%99s%20only%206%20months%20old

LordB
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on ‎11-01-2020 11:17

on ‎11-01-2020 11:17

I have only had my iPhone XR about 5/6 months but it keeps shutting down, it seems to shut off for a few minutes then comes back on. It’s really frustrating as I don’t know why this keeps happening ?
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MI5
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on ‎11-01-2020 11:21

on ‎11-01-2020 11:21

@LordB 

Make an appoitment with Apple to have it checked out https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎11-01-2020 11:23

on ‎11-01-2020 11:23

@LordB 

I would give Apple Support a call. They are the best people to help you

https://support.apple.com/en-gb 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎11-01-2020 16:21

on ‎11-01-2020 16:21

Fixed the subject line.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎11-01-2020 17:38

on ‎11-01-2020 17:38

Maybe this is artially due to the problem affecting many O2  XR customers at the moment. Apple will run diagnostics on the phone if you can get yourself to a store and you will walk out with a replacement phone if t proves to be faulty.

Store finder : https://www.apple.com/uk/retail/

 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎14-01-2020 14:19

on ‎14-01-2020 14:19

Any update on this one @LordB? Did you find out what was happening with your iPhone? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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