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My Iphone 7 keeps shutting down and asking for my passcode

Anonymous
Not applicable

This morning I have opened my iphone 7 to use, as I keep my phone locked with a passcode. after about 3 minutes it shuts down and goes back to the passcode page. when I put in my passcode it has closed the app I was working on and gone back to the home page. 

 

I has been doing this now for 2 hours!

 

Any tips

 

Nothing has happened to it in the night? and it was working correctly yesterday.

 

many thanks Trudy 

Message 1 of 40
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Anonymous
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I’d like to know this too as I have the 7 Plus on 11.1.2 & I’m not seeing any problems pertaining to this apparent issue 

Message 11 of 40
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adamtemp64
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not seeing any issues in beta 11.2 v6

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff
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Though 3 iPhone users posting about the same issue on the same day? All a bit coincidental. Then of course we have those who aren't posting here.....

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MI5
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It’s not affecting me either but clearly is an issue for some.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 40
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Anonymous
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Mine is also doing this for no reason; it's driving me crazy. I have tried everything, including a full reset. 

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adamtemp64
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@Anonymous can you confirm this is the Iphone going into sleep mode and asking for the passcode to open it back up? and not other passwords being requested ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 16 of 40
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Anonymous
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Yes that's right. It's as if it is half shutting down as the loading dial comes on and then it requests my phone password. It is doing it every 2 mins as I am browsing. 

Message 17 of 40
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Cleoriff
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So I'm counting 4 people this has happened to today..and all before midday (or thereabouts) ...

Why don't people ring Apple and see if they have a reported problem....(Not treading on toes here...but If it was

happening to me and others I would be checking it out with the manufacturer) https://support.apple.com/en-gb/contact

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MI5
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It’s already being reported on Apple forums so I’m sure many have spoken to them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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https://discussions.apple.com/message/32655769#message32655769 One user says the reset all settings fixes it. Worth a try .

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 20 of 40
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