cancel
Showing results for 
Search instead for 
Did you mean: 

My Iphone 7 keeps shutting down and asking for my passcode

Anonymous
Not applicable

This morning I have opened my iphone 7 to use, as I keep my phone locked with a passcode. after about 3 minutes it shuts down and goes back to the passcode page. when I put in my passcode it has closed the app I was working on and gone back to the home page. 

 

I has been doing this now for 2 hours!

 

Any tips

 

Nothing has happened to it in the night? and it was working correctly yesterday.

 

many thanks Trudy 

Message 1 of 40
7,589 Views
39 REPLIES 39

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

https://support.apple.com/en-gb/HT204060 and settings > Display and Brightness> how long is set

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 40
6,324 Views

MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
How strange. Another person with the same issue on their 6s thus morning too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 40
6,283 Views

Cleoriff
  • 122382 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

A bit weird that this is similar to the one posted earlier? https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/My-iPhone-6s-keeps-cutting-out-and-askin...

Veritas Numquam Perit

Girl in a jacket
Message 4 of 40
6,280 Views

MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Yeah, that’s the one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 40
6,274 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:
All I can say my 8 is working as expected today usual passcode request (fingerprint) after auto screen lock of 30 seconds app still open . Back to the cricket.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 40
6,271 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

These are my settings 

3EC21119-AEDE-420B-9905-7E70C1167802.png

 

5F64B878-EF3F-4049-BC2C-AAED8AB94FE3.png

52502278-E103-4A0D-8930-5DB22BB18E4D.png

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 7 of 40
6,258 Views

Anonymous
Not applicable

Help

 

I too have exact same issue. Keeps closing down and asking for passcode.

I have an iphone 7 with up to date ios.

 

Now in the middle of doing a full reset as nothing else worked so far!

 

John

Message 8 of 40
6,221 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

This is very strange What version of ios is this happening on ?

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 9 of 40
6,215 Views

MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
This is beginning to sound like an iCloud verification issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 40
6,211 Views