Moving existing Airtime plan

[Attila-]

Hi Guys,

I would kindly ask you for your help for moving my existing Airtime plan to my new Apple Watch.

Calling at 202 is not helpful at all. One agent gave me instructions and then told that she is going to call me in 10 min (never happened), another agent told that is not possible. The only possibility according to the agent is by purchasing another Airtime plan for my new Apple Watch Series 7 Stainless Steel and close down the old Airtime plan on my old Apple Watch SE 1. Finally I accepted this option but when they transferred me to the cancelling department the call suddenly got disconnected.

At the moment this message appears on my screen when I follow these steps:

Watch App > Mobile Data > Set Up Mobile Service > Set Up Mobile Service > and here the "Apple Watch on O2 is only available to personal Pay Monthly customers. Find out more at www.o2.co.uk/watch-help" message appears

Please help me to move the existing Airtime Plan on my new Apple Watch. 

Thank you,

Attila

[MI5 · Accepted solution]

@Attila- 

You do need to cancel the old plan and start a new one.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks