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Monthly payment keeps declining

Anonymous
Not applicable
I was hoping to reach out for some help on trying to discover what has happened with my monthly payments. I have owned an iphone6s for over two years now and paying monthly has never been a problem since now, every time I try and pay for my bill this month it comes up payment not successful and that it may be the banks fault. I contacted my bank and they see no problem with it, even though in the email 02 has sent have said that the bank has unauthorised the payment! Has anyone experience this???!
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MI5
Level 94: Supreme
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There are often problems with o2's payment systems unfortunately.
It's wise to set up a direct debit if you can to avoid such problems.
Some alternative ways to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:
There are often problems with o2's payment systems unfortunately.
It's wise to set up a direct debit if you can to avoid such problems.
Some alternative ways to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
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Anonymous
Not applicable
Why is my payment date in june for my phone due by date the 25th of june and in july due by date the 16th. Thats a total of 3 weeks. I havnt changed anything in my plan for my payment date to change or update. Why am i paying my bills every 3 weeks instead of every month ( 4 weeks)
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MI5
Level 94: Supreme
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You will need to call o2 customer service on 202 for an answer please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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Ask your bank to do a transaction trace, using the details in the email, they will then be able to see where it is failing.

Banks and Merchants are quick to blame each other..
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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