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Mobile roaming issues

Jess231
Level 1: Joiner
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Arrived in Spain and my data roaming isn’t working, it’s saying “could not activate mobile data network”. I have never had this problem abroad please help
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Cleoriff
Level 94: Supreme
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Hi @Jess231 

Try manually searching for another network.

Or you probably have a roaming bar on your account, in which case you need to contact O2 to remove it. All numbers in these guides

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 104582 Posts
  • 782 Topics
  • 5125 Solutions
Registered:

Hi @Jess231 

Try manually searching for another network.

Or you probably have a roaming bar on your account, in which case you need to contact O2 to remove it. All numbers in these guides

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

*The Game Is On*

Girl in a jacket

View solution in original post

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Jess231
Level 1: Joiner
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Thankyou for your help I will try that now!
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MI5
Level 94: Supreme
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@Jess231 

Change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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