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Mobile data

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Anonymous
Not applicable

on ‎23-03-2015 13:27

on ‎23-03-2015 13:27

I am supposed to have 300MB of mobile data but when I try n go online on my phone it was no cellular data.  I have just changed to iphone 4 my sis sent me. 

 

Thanks

 

Sarah

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jonsie
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on ‎23-03-2015 13:34

on ‎23-03-2015 13:34

Contact customer service and ask them to change your data bolt on to idata.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 95570 Posts
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Registered:

on ‎23-03-2015 13:34

on ‎23-03-2015 13:34

Contact customer service and ask them to change your data bolt on to idata.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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on ‎23-03-2015 14:15

on ‎23-03-2015 14:15

You can temp change your data apn to "mobile.o2.co.uk" which will give you data until your tariff changes over. Just change it back to "iData" after the tariff change.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to jonsie

on ‎24-03-2015 09:33

on ‎24-03-2015 09:33

Hi there,

thank you for your help.  Under Cellular data it says APN idata.o2.co.uk

 

Is this correct?

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MI5
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In response to Anonymous
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on ‎24-03-2015 09:47

on ‎24-03-2015 09:47

@Anonymous wrote:

Hi there,

thank you for your help.  Under Cellular data it says APN idata.o2.co.uk

 

Is this correct?

That is correct if you have idata enabled on your account.

If you are still on standard data from using a previous no iPhone you need to change it to mobile.o2.co.uk until you change your data package with CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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