Solved: Re: Mobile data not reset on Ipad

Anonymous · ‎17-11-2017

My mobile data kicks back in today but it is not available on my device, why?

MI5 · ‎17-11-2017

No, you won't lose anything as long as you don't "erase all"
Just hold home and power together until the Apple logo appears on screen.
Also check your MyO2 for the device to see if the allowance has renewed in there http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎17-11-2017

Try rebooting the iPad, but are you sure it's not midnight tonight when it renews?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-11-2017

Hi MI5,

Thanks for your suggestion.

My other device’s data, on the same contract date is back so yes I am sure it should have been back last night at midnight.

Reseting will not affect nor loose any of my stuff will it??

MI5 · ‎17-11-2017

No, you won't lose anything as long as you don't "erase all"
Just hold home and power together until the Apple logo appears on screen.
Also check your MyO2 for the device to see if the allowance has renewed in there http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-11-2017

My O2 is confirming that the data should be back on. Done the reset and it is all fine now.

Thanks MI5 👍🏾

MI5 · ‎17-11-2017

Good news

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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