Mobile data not enabled on upgraded iPhone

[Anonymous]

Dear Sir/Madame,

I recently upgraded my iPhone 5 to an iPhone 7.

I am not able to use mobile data for apps.

Can I check the you have the correct settings for my phone? Stettings are:

Mobile data

APN: idata.o2.co.uk

Username: vertigo

Password:******

Visual voicemail

APN: idata.o2.co.uk

Username: vertigo

Password:*******

MMS

APN: idata.o2.co.uk

Username: vertigo

Password:******

MMSC: http://mmsc-ac.mms.o2.co.uk:10021/mmsc

Proxy: 82.132.254.1:8080

Thanks Greg

[Cleoriff]

Do those settings match up with these?

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

Also need to check you have the idata bolt on?

[MI5]

Your settings are correct assuming that you have the iData bolt on but we cannot check that here so you will need to call CS on 202 to check.

[Cleoriff]

PS @Anonymous just so you know....this is a customer to customer forum. You arent speaking to customer services here

[MI5]

There is also a known issue with data on that phone, but confirm your data bolt on with CS first.

[Anonymous]

Ops..

Thanks. Will contact CS.

Greg

[gmarkj]

MMSC is different above to the one on the link.
However, the link is 2+ years old.
They match the geeksquad settings though (http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20iPhone%20APN%20MMS%20mobile%20internet%20se...) which suggest they are ok.
Only thing is missing the max message size.

[Cleoriff]

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@Anonymous wrote:

Ops..

Thanks. Will contact CS.

Greg

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Best of luck....

[Anonymous]

can you help me with enableing me to use my data on my new phone please

[Cleoriff]

Hi @Anonymous Have you checked your settings match those in the link posted above? (if you have an iPhone obviously)