Mobile Data Stuck on Activating

[JMF2]

I purchased an Apple Watch SE which arrived on Monday. I spoke to someone on Monday and again yesterday about the fact that it doesn’t recognise my mobile data plan. When I try to “set up mobile service” on app it has some variant on “oops something went wrong” and then a variety of error codes (8, 15, 91, 92, 93). I’ve spoken to o2 twice and was passed from department to department. I am now undergoing a 72 hour wait for someone to get back to me which is infuriating because looking through the threads this seems like a fairly well-known and prevalent issue. O2 are quick to take the money and slow to support when there are problems. Can anyone suggest things I can try on the meantime? 

[Cally-Poppins]

Hi Sarah. I’m having the same issue my side. Upgraded to an Apple Watch Ultra 3 months ago and not been able to connect to my mobile data plan since. 

I've spoken to 4 people at the call centres but they seem totally baffled - sent 2 x E-sims over but it’s been stuck on activating for over a week. 

Could you help with this? 

[Cleoriff]

@Cally-PoppinsI'll tag @O2Sarah- for you. Hope she can help.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Cally-Poppins I will send you a private message so we can look into this. 

[Cally-Poppins]

Thanks Cleoriff. I’ve not heard anything since last Thursday now and spent so long trying to get the problem solved - is anyone else available to help?

[gmarkj]

Unfortunately there are no longer any o2 community advisors @Cally-Poppins 

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122 

You will now have to either message o2 on social media, or try calling them.

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

Alternatively you can message on social media: 

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)