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Missing order

Billiehough1
Level 1: Joiner
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on ‎24-04-2020 18:57

on ‎24-04-2020 18:57

I put in an order for an upgrade mid last week. This morning, I received a text saying my new device was out for delivery this morning between the hours of 8am and 14:00pm. However, this delivery did not turn up. I have no further text or emails to say it has been delayed ect. Can anyone help?
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Cleoriff
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on ‎24-04-2020 19:01

on ‎24-04-2020 19:01

Hi @Billiehough1 

You have to call O2 They are responsible for ensuring delivery of your phone.

Guide: Coronavirus Community Help and Support 

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Billiehough1
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on ‎24-04-2020 19:02

on ‎24-04-2020 19:02

Hi. Thanks for your reply. Do you know if they are open now so I can give them a call?
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Cleoriff
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on ‎24-04-2020 19:18

on ‎24-04-2020 19:18

@Billiehough1 

Open till 8pm

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