Solved: Messages not sending on iphone 5s

Anonymous · ‎04-10-2015

Hi my messages wont send but i am recieving messages i have imessage off and sms on can someone pls help

MI5 · ‎04-10-2015

Have you got the correct sim card?
The message centre number is read directly off the sim and should be as follows:
+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go
If yours is wrong you have the wrong sim and need to change it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-10-2015

Have you got the correct sim card?
The message centre number is read directly off the sim and should be as follows:
+447802000332 for Pay Monthly
or
+447802092035 for Pay & Go
If yours is wrong you have the wrong sim and need to change it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2015

Ill check that to see it was a sim from a contract phone wud that be why i can recieve messages but can still send them i switched my number on the sim card

MI5 · ‎04-10-2015

If you're PAYG yes....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2015

Ah thanks were woukd i get a new micro sim prob best in o2 shop yeah

MI5 · ‎04-10-2015

Yeah, just call in and they will swap it for you there and then.
Tell them you need a PAYG sim though yeah?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-10-2015

Aye cheers

MI5 · ‎04-10-2015

No worries fella...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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