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Messages not being delivered

Anonymous
Not applicable

on ‎05-05-2015 19:38

on ‎05-05-2015 19:38

Hi

My phone has recently decided not to send messages to a mobile phone (my dads) that previously had no problem before.
It will make calls to the number and I'm able to receive messages from them. I've checked my message settings and blocked numbers.
After taking advice from one of the advisors on the chat option I reset my factory settings and asked my dad to remove his sim and still no hope!
Please can someone help me.
Thanks
H
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viridis
Level 56: Guvnor
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‎05-05-2015 19:55 - edited ‎05-05-2015 19:58

‎05-05-2015 19:55 - edited ‎05-05-2015 19:58

Check for any mast maintenance or faults in your area.

Status.O2.Co.uk 

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MI5
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on ‎05-05-2015 19:55

on ‎05-05-2015 19:55

It will be your dads phone that has blocked your number for texts, not yours, so it's his that needs checking.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎05-05-2015 20:09

on ‎05-05-2015 20:09

I've checked his phone and he doesn't have anyone blocked.
Thank you though.
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎05-05-2015 20:22

on ‎05-05-2015 20:22

Have you checked both the phone app and the message app tho?
It's the only explanation based on the info you have given......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎05-05-2015 21:01

on ‎05-05-2015 21:01

You haven't blocked anyone by accident on any of the phones at all
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