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Masts

Anonymous
Not applicable
Do any other O2 customers have experience of being blatantly lied to about a mast being down?

Intrigued to know as, yet again, I am forced to approach Ofcom, as O2 pretend they have no mast issues in a small Scottish town.
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MI5
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Have you checked for yourself http://status.o2.co.uk/
and made sure it's not something else causing the problem?
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable

@Anonymous Keep reporting the issue via the my network app but they will not give you a timescale on repairs as they don’t give that information out

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MI5
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Have you checked for yourself http://status.o2.co.uk/
and made sure it's not something else causing the problem?
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Anonymous This is the app @Anonymous mentioned, if you don't have it on your phone: https://www.o2.co.uk/apps/my-network

I DO NOT WORK FOR O2



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MI5
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You should also go through official O2 complaints before approaching OFCOM
https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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mdoswell49
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Same issue PL21 area. 4G service is intermittent, 3G the same, occasionally hit Edge. O2 supposedly fixed the problem, but it's started again.
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MI5
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@mdoswell49 wrote:
Same issue PL21 area. 4G service is intermittent, 3G the same, occasionally hit Edge. O2 supposedly fixed the problem, but it's started again.

Use the MyNetwork app to report the problem to O2 https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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