cancel
Showing results for 
Search instead for 
Did you mean: 

Lost service

brianmccall
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Service reinstatement request - [Personal details removed].  I paid my bill today.  Please can my service be reinstated?  Thanks

 

Message 1 of 2
96 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 73: Relic 
  • 18413 Posts
  • 883 Topics
  • 2146 Solutions
Registered:

@brianmccall It can take several days for your payment to clear O2's account. If you want to avoid problems like this in the future, consider setting up a Direct Debit.

You need to speak to customer service to make sure all bars are lifted from your account.
Call 0800 032 1402 from any phone or other numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Flagged to remove the OP's number.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 2
91 Views
1 REPLY 1

Bambino
Level 73: Relic 
  • 18413 Posts
  • 883 Topics
  • 2146 Solutions
Registered:

@brianmccall It can take several days for your payment to clear O2's account. If you want to avoid problems like this in the future, consider setting up a Direct Debit.

You need to speak to customer service to make sure all bars are lifted from your account.
Call 0800 032 1402 from any phone or other numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Flagged to remove the OP's number.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 2
92 Views