Lost phone

[Anonymous]

Hello has anyone got a contact number for this company my wife has lost her phone and I can not see a number on her account

[MI5 · Accepted solution]

Help here, stay on the line until the end of the recording https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...

[jonsie]

http://www.o2.co.uk/contactus

When you call stay on the line until the end of the introductions and options. Los and stolen is the very last option and it's 24 hours

[Cleoriff]

If the phone is insured then you must inform them. Also it would be an idea to report to the police. They will give you a crime reference number which you will need for any claim...Best of luck @Anonymous

[Marjo]

Hello @Anonymous welcome to our forum! Sorry to hear that your wife has lost her phone.  Please do follow the advice given above. It would also be lovely to hear how you're getting on?

Thanks guys for helping out @MI5, @jonsie, @Cleoriff!