Lost phone

[Anonymous]

Hi I lost my iPhone 7 last night and I'm waiting for a crime number from the police. Is there any way I could have the phone blocked so it can't be used please.

[Cleoriff · Accepted solution]

Hi @Anonymous. You must ring customer services immediately using the contact us link at the bottom of the page. Stay on the line and eventually someone will answer. it's a 24hr service. The sooner you get this reported to O2 then they will block your account. If you have insurance then give them a call as well

Edited to add the number to call for lost and stolen 0344 809 0202 for contract. 0344 809 0222 for payg

[Anonymous]

I will use somebody's phone tomorrow don't have access to one right now, just thought I would see if there was anyway of doing it online but obviously not. Thank you for your help.

[MI5]

You must report it within 24 hours to limit tour liability for calls.
If the thief is running up a huge bill you will have to pay it until reported.