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Have you reported it lost? https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
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Good morning @Kerrnicole, and sorry to hear about your lost phone! Did you follow the process above already to report the loss? If you tell us a bit more about what you need, we can help you further I'm sure 
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