Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Lost my phone

I lost my phone and want to see if I can cancel or do anything else.
Highlighted
Posts: 89,972
Topics: 745
Registered: ‎14-01-2013

Re: Lost my phone

Hi @Anonymous All the info you need on lost and stolen devices here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

Please report it asap

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 89,972
Topics: 745
Registered: ‎14-01-2013

Re: Lost my phone

The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100. Hence the need for speed.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Lost my phone

No I'm afraid you can't just cancel your account but you must report it to customer service
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,139
Registered: ‎18-02-2016

Re: Lost my phone

Hey @Anonymous the best thing you can do in this situation is follow the above advice and report the lost phone to O2 as soon as you can to avoid potentially being responsible for calls made. If you need any help please let us know. slight smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature