on 16-09-2017 10:34
on 16-09-2017 10:34
Solved! Go to Solution.
on 16-09-2017 10:36
Hi @Anonymous All the info you need on lost and stolen devices here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54
Please report it asap
Veritas Numquam Perit
on 16-09-2017 10:36
Hi @Anonymous All the info you need on lost and stolen devices here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54
Please report it asap
Veritas Numquam Perit
on 16-09-2017 10:38
on 16-09-2017 10:38
The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100. Hence the need for speed.
Veritas Numquam Perit
on 16-09-2017 11:47
on 16-09-2017 11:47
on 18-09-2017 11:29
on 18-09-2017 11:29
Hey @Anonymous the best thing you can do in this situation is follow the above advice and report the lost phone to O2 as soon as you can to avoid potentially being responsible for calls made. If you need any help please let us know.
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