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Lost incoming email alert on iPhone and ipad

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Anonymous
Not applicable

on ‎18-09-2016 18:41

on ‎18-09-2016 18:41

Hi. I have recently lost the alert for new incoming emails on both my iPhone and email. How do I restore it please? 

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MI5
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In response to Anonymous
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on ‎18-09-2016 20:42

on ‎18-09-2016 20:42

Have you updated your software?
Push has a slider button on mine but my tick further down in fetch settings is blue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎18-09-2016 21:06

on ‎18-09-2016 21:06

Yes we updated the software recently and it was then that we lost the alert. 

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MI5
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on ‎18-09-2016 21:15

on ‎18-09-2016 21:15

Ok, so if you turn off push then scroll down to the fetch settings and tick 15 mins (as a trial) do you then get notifications?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎18-09-2016 21:33

on ‎18-09-2016 21:33

Yes, I did this earlier and got email notification of your last post MI5. 

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MI5
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on ‎18-09-2016 21:42

on ‎18-09-2016 21:42

All good then now?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎18-09-2016 21:55

on ‎18-09-2016 21:55

Yes thanks so muchMI5

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MI5
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on ‎18-09-2016 22:06

on ‎18-09-2016 22:06

Great slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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