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Anonymous
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Lost iPhone 6s, cannot seem to erase it on iCloud

How do I do this easily? I seem to be encountering issues, since I can't access the device itself.

 

Also would a replacement for the handset be costly? I have insurance.

 

Lastly, is my data at risk?

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Posts: 108,860
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Registered: ‎04-04-2012

Re: Lost iPhone 6s, cannot seem to erase it on iCloud

Once you tell iCloud to wipe the phone it will hold onto that command until the phone reconnects to a mobile or wifi network, then it will erase everything.
As long as you have a passcode on no one can get at your data without knowing the code. Not even Apple.
The replacement cost on insurance will be whatever your policy excess is, usually around £60
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Lost iPhone 6s, cannot seem to erase it on iCloud

Thanks for the reply MI5.

I've just managed to get past the hurdle of selecting 'erase'. But now it just says, 'erase pending'. So if the battery dies which I presume it will in a few hours, and in turn doesn't connect to a wifi connection, will the erase not go through?

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Posts: 108,860
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Lost iPhone 6s, cannot seem to erase it on iCloud

It won't erase until it reconnects to a network but if someone finds it and charges it up it will erase as soon as it turns on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Lost iPhone 6s, cannot seem to erase it on iCloud

I see. Was just worried there was a way a person could get it working for them and intercept the erase somehow. I've heard people saying the erase pending can show on iCloud for a long time but going by what you said it shouldn't even matter.

I just had a couple questions re: replacement. Since I have myriad two step authentications set-up for accounts, when I get a new device and in turn, a new SIM, will these be affected or will my number remain the same?
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Posts: 108,860
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Lost iPhone 6s, cannot seem to erase it on iCloud

Your phone number will be the same on the replacement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)