10-11-2019 05:58
10-11-2019 08:34
10-11-2019 08:34
10-11-2019 09:15
I am presuming you received confirmation that your watch was out for delivery via My O2?
If so, it certainly is a long time.
Also you need to persevere with O2. Don't be fobbed off with their excuse about 'checking with their internet team'. Until you receive the watch it's O2's responsibility to track it down with DHL. It sounds as if it could be one of these 'just before Christmas lost in transit' items to me.
Veritas Numquam Perit
11-11-2019 14:52
11-11-2019 14:52
Thanks for the tag @TallTrees.
@Pollyh Is there any update on your situation? Did you speak to customer services again and if so whats the current status on your order?
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11-11-2019 19:20
12-11-2019 09:40
12-11-2019 09:40
Sorry to hear that @Pollyh! I'm happy to pick this up and see what I can find out for you. I'll need a few details so I'll send you a private message.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?