Lost 4G after ios9 update

[Anonymous]

Hi

I have an iPhone 5S and last night did the update to ios9.  All went ok, phone worked well on home wifi, thought no more of it.

Went out this morning and realised I had no cellular connectivity.  I could make calls, and send texts, but when I tried to go on Facebook, send/receive emails, go on Safari etc it said I had no connectivity

I thought , "Ah, I know how to rectify this" and texted ACTIVE to 2020 , and received an immediate message back saying "We have had problems with your request for settings, please call us on 4445" .  So I did this, and the lady said she'd done something their end, I should restart my phone and all would be fine.

I did this and yes, I now have connectivity.  But only 3G.  Not 4G.  I called again to be told they have been having problems with the mast in my area of late , and coverage will come and go.  Now, I've always had 4G in this area, it was working fine yesterday, and now it's not.  I don't believe it's the mast.  I think it's something to do with the ios update changing settings.

Any ideas of what I can do please?

[MI5]

That's what we thought.
You must have been on a standard data tariff previously without realising.

[Anonymous]

Yea I must have been. Thanks for the advice, glad I double checked now 😀

[Sammy_boy]

Think I'll pop into an O2 store tomorrow and see if idata is still provisioned on my account - it was but wonder if the switch to a sim only deal has messed something up.

[MI5]

Look in the allowances section of your my o2 and if it says this

"Key features UK data allowance of xGB per month to use on your iPhone" you are on idata.
If it doesn't say iphone, you're not.

[Sammy_boy]

It was the provisioning on my account - went to the O2 store, looked like it had lost the idata setup on my account. The guru reset it, said it should be live from midnight but seemed to work fine on idata shortly after! Not tried 4g yet but 3G working fine now! you were right MI5, cheers for your help

[MI5]

Glad you're sorted mate