Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Posts: 0
Accepted Solution

Loss of 4G

I've updated my iPhone 6 to the latest software available and I have lost connection to 4G. I am still getting 3G signal. I have checked the coverage in my area and I've had 4G up until this point. Anyone having the same issues ?
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Loss of 4G

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e... Check the advice there.
Also check 4g is enabled in settings
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 115,761
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Loss of 4G

Change your apn to "mobile.o2.co.uk"
Sounds like your are on a non iPhone tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,052
Topics: 580
Solutions: 4,250
Registered: ‎04-01-2009

Re: Loss of 4G

Best place to check what bolt on you have is in My O2 or call customer service. 

Posts: 0

Re: Loss of 4G

Hi @Anonymous Have you tried any of the advice above?