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Live chat not available

Meadow1990
Level 1: Joiner
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Why is live chat not available on O2. I just keep getting sent to an utterly useless virtual assistant? Thanks 

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jonsie
Level 94: Supreme
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Sometimes chat appears when browsing the shop pages

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

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madasaf1sh
Level 77: Grand Master
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@Meadow1990 

 

That issue is nothing to do with o2, but is to do with your email provider, so try changing your outgoing email port to 26 and then try again.. 

Port 25 is blocked on most networks as it used for a thing called Open Relays which are used to spam..

 

If that doesnt work then let us know your email provider, and also contact your email provider to check its not a firewall block 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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@Meadow1990 

Make sure you aren't using any special characters in your password that are banned from password use.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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