Solved: Latest bill

Anonymous · ‎02-11-2016

I am unable to log onto my online O2 account - have tried to create another one without success!

I have just been debited £113 and do not understand why.

The phone is not working so it has not been used very much at all this past month!

Cleoriff · ‎02-11-2016

You need to contact customer services then @Anonymous http://www.o2.co.uk/contactus

Please remove your phone number as this is a public forum

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎02-11-2016

You need to contact customer services then @Anonymous http://www.o2.co.uk/contactus

Please remove your phone number as this is a public forum

Veritas Numquam Perit

gmarkj · ‎02-11-2016

Hi @Anonymous
This is a customer based forum, so we are not able to see your account.
Please contact CS on 202 or 0344 8090202 to discuss.
You also need to remove your number to prevent it being used for spam.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎02-11-2016

It isn't possible to set up a new account yourself. You have one per contract which is set up by O2.
Do you have your log in details for the account?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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