Solved: Re: Keep my number from 02 pay and go

Rebecca2 · ‎08-03-2016

I am wanting to keep my number when I get a new phone. I am currently on pay and go with 02 and will be remaining on pay and go 02.

I was just wondering if anyone knows once completing a sim swap if any remaining credit will move over once the number swap is completed?

MI5 · ‎08-03-2016

Yes, your credit will transfer too but may take up to 24 hours to complete.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-03-2016

Yes, your credit will transfer too but may take up to 24 hours to complete.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎08-03-2016

If it doesn't transfer over after 24 hours you need to call 4445 but it should automatically follow your number.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

viridis · ‎08-03-2016

Of course if the sims slots are the same size you can just put your current sim into your new phone.

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