Iphone5 water damage - really?

[Anonymous]

I am so confused, can someone solve this mystery!  I got my Iphone5 7 mos ago.  I have NOT dropped my iphone5 in water, or excessively splashed it.  Yes, I have used it in the rain. 

The home button has quit working; however not putting a high correlation to the rain as the home button on my husbands and my daughters also only work sporadically, so both rely on the assist.  I hate the assist and as my iphone is only 7mos old, took it in to O2 to be repaired.  Repair department said £194 for fixing or £199 for replacement iphone.  I asked for it back.  I asked for explanation from store and they said it could be due to having it in humid areas (e.g. the shower room).  That seems to contradict the last info out from Apple http://support.apple.com/kb/ht3302 

Upon examining iphone "water sensor" by sim card is still white.  I realise there are 2 other sensors which are internal and hard to get water to.

How have my water sensors been activated?

I am slightly confused as - I returned my leased iphone in Feb2013 only to learn there was water damage with that phone as well --- really? Again that iphone was not dropped in water.... the most it was in my pocket in the rain.  BUT THIS IS ENGLAND!!!

2 phones not dropped in water but yet 2 "water damage" charges from O2.

[perksie]

This doesn't seem right, make a complaint to the address on the policy form.

[perksie]

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@MI5 wrote:

Raise a complaint

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It's a different address for O2 Insure and should be on the policy document.

[MI5]

Noted

[perksie]

It can vary according to when the policy was taken out so there is no one address that can be quoted.

[Bambino]

Has there ever been a positive comment about O2 insurance?

[MI5]

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@Bambino wrote:

Has there ever been a positive comment about O2 insurance?

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Sadly, not one that I can remember..... 😞

[Bambino]

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@MI5 wrote:

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@Bambino wrote:

Has there ever been a positive comment about O2 insurance?

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Sadly, not one that I can remember..... 😞

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Nor me....:(

[perksie]

The response to this claim seems badly wrong, all the claimant did was give two possible causes of the damage, I guess insurance companies find that hard to deal with.

The price of being honest.

[MI5]

Should be covered though either way.....?

[Bambino]

She's saying that her policy covers her for water damage, so if it's water damaged, why would they void the claim?