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Iphone4

Anonymous
Not applicable
My iphone4 will not ring only after the caller has heard four ring - therefore by the time I get to it they hang up. Have extended the voice mail to 30 as in a post & changed to a new sim but the problem is still here - any ideas? O2 have tried to solve it in the shop but after 30 mins gave up.
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Anonymous
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Fantastic news - I now have an iPhone 4 that works - after having my phone backed up and restored twice by o2 and again by apple, the problem was still there.

Enter Daniel (Guru) from the o2 shop in Norwich, he checked everything that the others had done but would not be beaten - everybody thought it was TU GO but it been deleted and made sure it was not on the system and all accounts removed - well it was TU GO he reloaded the app then removed the iPad, iPhone3, that was still attached to it even though the app had been deleted from all the devices. Opened the app and started again and made sure the "CALL FALLBACK MODE" is ticked. that was the problem.

Now the phone rings on the first ring not the 4th, 5th or even 6th ring.

Thank's Daniel.

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Anonymous
Not applicable

Perhaps a visit to an Apple store will be more helpful?

Message 2 of 23
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MI5
Level 94: Supreme
  • 126869 Posts
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Registered:
Try selecting a different ringtone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 23
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Anonymous
Not applicable
Thanks but tried that.
Message 4 of 23
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Anonymous
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Thanks got an appointment on Sunday.
Message 5 of 23
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Anonymous
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Hope they'll be able to sort it out for you.

Message 6 of 23
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Anonymous
Not applicable
Does turning off voicemail make a difference by dialling 1760 ?
Message 7 of 23
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viridis
Level 56: Guvnor
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Registered:
Do you use tu go?
Message 8 of 23
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Anonymous
Not applicable
No tried that.
Message 9 of 23
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Anonymous
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Thought that may be the problem so deleted app but still the same.
Message 10 of 23
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