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Iphone xs max Black Screen with white swirling icon in middle

Alan1978
Level 1: Joiner
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on ‎09-12-2020 20:39

on ‎09-12-2020 20:39

Hi 

 

I have an iphone xs max and for some unknown reason my apps are missing and now the screen as gone black with the white swirling icon in the middle as if the phone is rebooting.  Any ideas as what to do ?

 

I have tried to turn the phone off but noy joy.  I have connected the phone to a pc and every now and then the phone pings as if connected to a power lead

 

Please Help !!!

 

Alan

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madasaf1sh
Level 78: King of Kings
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on ‎09-12-2020 20:58

on ‎09-12-2020 20:58

@Alan1978

It sounds like the iPhone could be faulty. Have you tried the steps provided by Apple in the first instance:

https://support.apple.com/en-us/HT201412
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎09-12-2020 21:01

on ‎09-12-2020 21:01

@Alan1978 

Press volume up then volume down then hold the power button for 20 to 30 seconds until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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