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Iphone xr stuck on apple screen

Dooshima
Level 1: Joiner
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my iphone is stuck on the apple screen. I have tried pluggin it into my laptop but it is not recognising it so can't try and fix it with Itunes

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madasaf1sh
Level 56: Guvnor
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@Dooshima 

 

I would get in touch with Apple,  and have a look at this apple support guide

https://support.apple.com/en-us/ht210616#:~:text=1%20Make%20sure%20the%20progress%20bar%20on%20your,...

 

Apple Support Apple - Support - Product Selection

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3818 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@Dooshima 

 

I would get in touch with Apple,  and have a look at this apple support guide

https://support.apple.com/en-us/ht210616#:~:text=1%20Make%20sure%20the%20progress%20bar%20on%20your,...

 

Apple Support Apple - Support - Product Selection

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Dooshima 

Have you tried DFU mode?

https://www.imore.com/how-to-iphone-ipad-dfu-mode

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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