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Iphone xr stuck on apple screen

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Dooshima
Level 1: Joiner
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on ‎19-10-2021 21:23

on ‎19-10-2021 21:23

my iphone is stuck on the apple screen. I have tried pluggin it into my laptop but it is not recognising it so can't try and fix it with Itunes

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madasaf1sh
Level 78: King of Kings
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on ‎19-10-2021 21:34

on ‎19-10-2021 21:34

@Dooshima 

 

I would get in touch with Apple,  and have a look at this apple support guide

https://support.apple.com/en-us/ht210616#:~:text=1%20Make%20sure%20the%20progress%20bar%20on%20your,...

 

Apple Support Apple - Support - Product Selection

 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12205 Posts
  • 73 Topics
  • 3249 Solutions
Registered:

on ‎19-10-2021 21:34

on ‎19-10-2021 21:34

@Dooshima 

 

I would get in touch with Apple,  and have a look at this apple support guide

https://support.apple.com/en-us/ht210616#:~:text=1%20Make%20sure%20the%20progress%20bar%20on%20your,...

 

Apple Support Apple - Support - Product Selection

 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎19-10-2021 22:38

on ‎19-10-2021 22:38

@Dooshima 

Have you tried DFU mode?

https://www.imore.com/how-to-iphone-ipad-dfu-mode

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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