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Iphone XR Battery Case

D2m
Level 1: Joiner
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Registered:
I recently bought a battery case for my phone yet it doesn’t even work. I soent £108. I am not happy. I’m entitled to a replacement.
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jonsie
Level 94: Supreme
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Registered:

https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

 

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Message 2 of 3
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jonsie
Level 94: Supreme
  • 85688 Posts
  • 591 Topics
  • 4590 Solutions
Registered:

https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

 

View solution in original post

Message 2 of 3
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D2m
Level 1: Joiner
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Registered:
I called them. They said they will send a courier to give me a replacement on Thursday 1st April. I waited another day no response. The customer service has been shocking.
Message 3 of 3
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