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Iphone Warranty

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Anonymous
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on ‎13-08-2017 22:05 - last edited on ‎21-08-2017 13:08 by

on ‎13-08-2017 22:05 - last edited on ‎21-08-2017 13:08 by

Hi -  ive been told that an i phone on a 2 year contract is still under warranty for the duration of the contrct - carphone warehouse told me not so.... 

Can anyone clarify this?

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MI5
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‎13-08-2017 22:09 - edited ‎13-08-2017 22:11

‎13-08-2017 22:09 - edited ‎13-08-2017 22:11

iPhone warranty is 12 months only.

https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html

https://support.apple.com/en-gb/iphone/repair/service

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎13-08-2017 22:09 - edited ‎13-08-2017 22:11

‎13-08-2017 22:09 - edited ‎13-08-2017 22:11

iPhone warranty is 12 months only.

https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html

https://support.apple.com/en-gb/iphone/repair/service

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎13-08-2017 22:13

on ‎13-08-2017 22:13

How long have you had the phone and do you have a problem with it? 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎13-08-2017 23:18

on ‎13-08-2017 23:18

The retailer has a 24 month warranty I believe but that could be wrong. Apple only have a 12 month warranty 

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MercedesS
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on ‎21-08-2017 13:08

on ‎21-08-2017 13:08

Hello @Anonymous

We can confirm that O2 iPhones come with a one year warranty and if a fault occurs during the warranty period, both O2 and Apple can arrange a repair and if necessary, a replacement. Outside of this warranty period however, any repairs or replacements would be chargeable.

 

We hope it helps Wave

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PhoneChanger
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on ‎23-08-2017 13:20

on ‎23-08-2017 13:20

@Anonymous whats the problem with your iPhone?
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