Iphone Screen totally black

Anonymous · ‎16-08-2017

My Iphone battery ran out this morning and ever since it won't turn on. Screen completely black, tried numerous chargers for hours, tried holding home & on/off keys down....

MI5 · ‎16-08-2017

Sometimes it can take a while if battery is totally exhausted but if still no response you should contact Apple for help as they may be able to start it up in store for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-08-2017

According to Apple they advise this

If the iPhone is frozen and can't be restarted in the normal way do the following: Press and hold the Sleep/Wake button and the Home button simultaneously for at least 10 seconds. If the red slider appears or the screen dims, keep pressing the two buttons until the Apple logo appears.

https://support.apple.com/en-gb/contact

Veritas Numquam Perit

Anonymous · ‎16-08-2017

Have you tried Apple official chargers? Try a restore via iTunes

Martin-O2 · ‎17-08-2017

Hey @Anonymous did any of the above advice get your iPhone up and running?

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