Iphone Fingerprint recognition

Anonymous · ‎05-09-2017

My IPhone 6s no longer recognises my fingerprint for easy unlocking of the phone.
I was going to set up Apple Pay but that is also fingerprint!

I tried deleting the fingerprints, but it won't recognise anything to re-add them.
Any suggestions before I take it into the shop?

Anonymous · ‎05-09-2017

mine did the same thing i did a reboot of my handset and that seemed to solve the issue, have you done the latest update??

MI5 · ‎05-09-2017

Just easiest to pop into Apple and ask them to run a diagnostic check in it.
They can even do it remotely if you don't have a store nearby.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-09-2017

Ooooh ok! Thanks!

Martin-O2 · ‎05-09-2017

Thanks for your suggestions @Anonymous and @MI5!

@Anonymous Please let us know how you get on with this and welcome to the O2 community.

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