Iphone 7 wont come back on

[ZoeNolan98]

Hello. My Iphone 7 crashed and now it won't come back on. I have tried pushing the volume button and power button together and nothing is happening. I have insurance on my iphone I just don't know what to do. Thanks 

[MI5]

@ZoeNolan98 

Firstly, does it come on if you o=plug in your charger?

If not, you can then call customer services Guide: How to find help & contact O2 # and they will try some troubleshooting with you and confirm if you are covered by insurance

If so, they will process the claim for you.

[ZoeNolan98]

Hello, no it hasn't come on at all and it has been charging for an hour! I have insurance, I will give them a call when my partner is home as I have no phone to call them on haha. Thank you 

[MI5]

If it is under warranty, you can also go to any Apple store and they will check it out and replace it for you on the spot.

[ZoeNolan98]

I've only had it since october time and its got insurance through O2 so could I still take it up to Apple store? Thanks so much for helping me out

[MI5 · Accepted solution]

@ZoeNolan98 

If it's a manufacturing fault you shouldn't have to be claiming off insurance.

I'd go directly to Apple and if they confirm it's a warrantable fault, you will walk out the store with a new phone and no excess to pay, which you would have to if claimed on insurance.

[ZoeNolan98]

Okay, perfect. Thank you so much! 

[MI5]

Let us know how you get on please.