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Level 1: Joiner
Posts: 4
Registered: ‎26-07-2019
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Iphone 7 wont come back on

Hello. My Iphone 7 crashed and now it won't come back on. I have tried pushing the volume button and power button together and nothing is happening. I have insurance on my iphone I just don't know what to do. Thanks 

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Posts: 94,910
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Registered: ‎04-04-2012

Re: Iphone 7 wont come back on

[ Edited ]

@ZoeNolan98 

Firstly, does it come on if you o=plug in your charger?

If not, you can then call customer services Guide: How to find help & contact O2 # and they will try some troubleshooting with you and confirm if you are covered by insurance

If so, they will process the claim for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎26-07-2019

Re: Iphone 7 wont come back on

Hello, no it hasn't come on at all and it has been charging for an hour! I have insurance, I will give them a call when my partner is home as I have no phone to call them on haha. Thank you 

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Posts: 94,910
Topics: 543
Solutions: 12,038
Registered: ‎04-04-2012

Re: Iphone 7 wont come back on

If it is under warranty, you can also go to any Apple store and they will check it out and replace it for you on the spot.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎26-07-2019

Re: Iphone 7 wont come back on

I've only had it since october time and its got insurance through O2 so could I still take it up to Apple store? Thanks so much for helping me out

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Posts: 94,910
Topics: 543
Solutions: 12,038
Registered: ‎04-04-2012

Re: Iphone 7 wont come back on

@ZoeNolan98 

If it's a manufacturing fault you shouldn't have to be claiming off insurance.

I'd go directly to Apple and if they confirm it's a warrantable fault, you will walk out the store with a new phone and no excess to pay, which you would have to if claimed on insurance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎26-07-2019

Re: Iphone 7 wont come back on

Okay, perfect. Thank you so much! 

Highlighted
Posts: 94,910
Topics: 543
Solutions: 12,038
Registered: ‎04-04-2012

Re: Iphone 7 wont come back on

Let us know how you get on please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)