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Level 6: Acolyte
Posts: 97
Registered: ‎14-10-2014

Re: Iphone 7 plus deposit

@Anonymous If you log into your My02, have a look at recent orders & see what you can see on there. Just a quick question, was the deposit £59.99 or straight £60 because you may be mistaking an upfront cost which goes towards the phone & not refundable?

 

Could you shed some light on these ??

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Anonymous
Posts: 0

Re: Iphone 7 plus deposit

I have spoken to approx 4 different operators who all tell me something different but no this is my 1st post regarding this complaint xx
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Posts: 91,168
Topics: 747
Registered: ‎14-01-2013

Re: Iphone 7 plus deposit

[ Edited ]

You should be able to log onto My O2 http://www.o2.co.uk/myo2 and see payments taken and what they were for. That will be proof enough...

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Anonymous
Posts: 0

Re: Iphone 7 plus deposit

well i was under the impression it was a deposit and have spoken to 4 different operators 1 in particular confirming it was definantly there on his screen as a deposit and today 1 extremely grumpy operator who told me it couldnt be seen and i wasnt getting it! im more than certain it was a deposit as i wouldnt just hand over the money without knowin i would get it back when other companies where offering a similar deal with the deposit back xx
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Posts: 106,045
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Iphone 7 plus deposit

I'm thinking it's a deposit for the device plan which would actually come off the overall price of the phone.
I'm not sure why cs are talking about non refundable though as it's already been taken off the overall cost of the credit agreement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Iphone 7 plus deposit

apparently not they want the actual agreement but as i did it through the app i didnt think to screen shot it xx
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Posts: 106,045
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Iphone 7 plus deposit

Sorry, I was responding at the same time as you.
I think you should find the money has been taken of the overall phone cost.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 91,168
Topics: 747
Registered: ‎14-01-2013

Re: Iphone 7 plus deposit

[ Edited ]

As I said if it IS a deposit you will be able to get a refund after 3 months if you pay bills on time...Sadly none of us have access to your account so cant really advise further... @Anonymous

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Posts: 106,045
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Iphone 7 plus deposit

I don't think it's a deposit - more like an upfront payment.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 91,168
Topics: 747
Registered: ‎14-01-2013

Re: Iphone 7 plus deposit

[ Edited ]

@MI5 wrote:
I don't think it's a deposit - more like an upfront payment.

Then the op need to seek clarification from O2. I know she has tried. They need to ask if this was an upfront payment for the device....or a deposit as part of credit rating?

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