on 18-11-2016 19:42
on 18-11-2016 19:42
OK so in October i made a deposit of £60 to upgrade the new iphone 7 plus as you were unable to place an order without the deposit....have today spoken to an 02 advisor who has told me this is non refundable and isnt taken off the price of the handset so basically 02 have robbed £60 and unless i can prove i would receive this back its basically non refundable but as i upgraded through their app i am unable to prove this after the event and pretty certain i have now deleted the emails in error!!!!!!! Absolutly disappointed in 02 and tbh needs to be raised with the financial ombudsmen and maybe taken to watchdog as im pretty certain its advertised clearly as a deposit and not a downpayment........anybody else had this happen or can point me in the right direction? TIA xx
on 18-11-2016 20:04
on 18-11-2016 20:04
@Anonymous If you log into your My02, have a look at recent orders & see what you can see on there. Just a quick question, was the deposit £59.99 or straight £60 because you may be mistaking an upfront cost which goes towards the phone & not refundable?
Could you shed some light on these ??
on 18-11-2016 20:05
18-11-2016 20:06 - edited 18-11-2016 20:07
18-11-2016 20:06 - edited 18-11-2016 20:07
You should be able to log onto My O2 http://www.o2.co.uk/myo2 and see payments taken and what they were for. That will be proof enough...
Veritas Numquam Perit
on 18-11-2016 20:09
on 18-11-2016 20:10
on 18-11-2016 20:10
on 18-11-2016 20:10
on 18-11-2016 20:11
on 18-11-2016 20:11
18-11-2016 20:12 - edited 18-11-2016 20:13
18-11-2016 20:12 - edited 18-11-2016 20:13
As I said if it IS a deposit you will be able to get a refund after 3 months if you pay bills on time...Sadly none of us have access to your account so cant really advise further... @Anonymous
Veritas Numquam Perit
on 18-11-2016 20:13
on 18-11-2016 20:13
18-11-2016 20:16 - edited 18-11-2016 20:17
18-11-2016 20:16 - edited 18-11-2016 20:17