Solved: Iphone 7 disconnects

Anonymous · ‎16-08-2017

Each time I've been on a call today and another person tries to call me I get disconnected from the present call. Any ideas as to why please?
All software is up to date

MI5 · ‎16-08-2017

Try rebooting or resetting the handset.
You can check for any network issues here http://status.o2.co.uk/ but I doubt it's network related.
Check your settings to ensure that call waiting is still activated too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-08-2017

Try rebooting or resetting the handset.
You can check for any network issues here http://status.o2.co.uk/ but I doubt it's network related.
Check your settings to ensure that call waiting is still activated too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎16-08-2017

I didn't have call waiting activated, it was off. I've turned it on now though.

MI5 · ‎16-08-2017

Let us know if that helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MercedesS · ‎22-08-2017

Hello @Anonymous,

All fixed now? Please let us know so we can learn and help other users

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

Anonymous · ‎22-08-2017

Oh sorry I forgot to post an update

Yes, I turned on call waiting as it was off and hopefully that's sorted it

MercedesS · ‎22-08-2017

Thanks for sharing!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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