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Iphone 6S and a non-compatible Macbook Pro

Anonymous
Not applicable

on ‎30-09-2017 13:09

on ‎30-09-2017 13:09

Got a new iPhone 6S and am unable to upgrade my Mac OS to sync it with my previous device, can 02 back up my old device and install it on the new one?

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MI5
Level 94: Supreme
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on ‎30-09-2017 13:24

on ‎30-09-2017 13:24

No, O2 can't but you can backup your old phone in iTunes and restore it to your new one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

on ‎30-09-2017 13:34

on ‎30-09-2017 13:34

I've backed up my old phone but, unable to access iPhone 6S in iTunes version I have, told to upgrade to 12.7 but, unable to install as I need toi upgrade my Mac OS and my Mac won't let me!

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MI5
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on ‎30-09-2017 13:45

on ‎30-09-2017 13:45

I'm no expert on Macs but sounds like you're running some outdated tech?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

on ‎30-09-2017 17:06

on ‎30-09-2017 17:06

Maybe I can help @Anonymous. What year is your MacBook Pro?
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adamtemp64
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In response to Anonymous
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on ‎01-10-2017 07:55

on ‎01-10-2017 07:55

the requiremants for 12.7 are below  is your mac up to that spec

12.7 requried.JPG

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MercedesS
Former Staff
In response to Anonymous
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on ‎04-10-2017 14:51

on ‎04-10-2017 14:51

Hello @Anonymous, welcome to the O2 community!

Hopefully, you've managed to do the back up with @adamtemp64, @MI5 and @Anonymous help thumbsup

Let us know if you need anything else 

 

Thanks guys Hero

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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