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Anonymous
Posts: 0

Re: Iphone 6

Carphonewarehouse said it wasn't a handset issue, but instead, a software one.

 

I will head along to the Apple store but can't get there till Thursday.

Anonymous
Posts: 0

Re: Iphone 6

be sure you make an appointment to avoid disappointment at the Apple Store.

Fingers crossed for you.
Anonymous
Posts: 0

Re: Iphone 6

Last time I went into the Apple store, they took my phone details, and could work out from a scanning-type device what was wrong with the handset. All I need to know is if there is something wrong... Then, in effect, CPW should change it, given that it is still within it's 28 day return period.

Anonymous
Posts: 0

Re: Iphone 6

That is an option but why not let apple swap it out for you while your already there. 😄
Anonymous
Posts: 0

Re: Iphone 6

Can you do that? I thought a swap had to be carried out from the place you bought the phone? Do I need an appointment or would I be ok just to go in?

Posts: 114,303
Topics: 569
Solutions: 15,425
Registered: ‎04-04-2012

Re: Iphone 6

Any apple store will sort you out. I'm mobile at the moment so don't have to booking link but you can call your nearest store for an appointment or turn up and wait.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Iphone 6

That's one of the perks of buying into an apple product.

They should swap it out for you.

Make sure you carry out a back up first to iCloud and or iTunes.
Anonymous
Posts: 0

Re: Iphone 6

[ Edited ]
Genus bar appointment link http://www.apple.com/uk/retail/geniusbar/

You could try just turning up but if they are busy they'll advuse to make an appointment.

Take photo Id and any receipts.
Posts: 83,255
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009
Anonymous
Posts: 0

Re: Iphone 6

Update: I went into town last night when the Apple shop was quiet (I know, weird, right?) and approached one of the reps that was on duty. He had a look at the phone after listening to my concerns and advised it was a software issue and I was to do a reset. He assured me it was not a hardware problem.

 

So, that's four different shops telling me it's a software issue. Truth be told - it's only if the phone is off and a message comes through (when the phone is off) that there is a problem as when the phone is switched back on, the messages appear promptly albeit without names, despite the contact info being saved. Otherwise, messages come through as normal (I rarely turn my phone off day to day!)