on 27-10-2014 11:43
Last time I went into the Apple store, they took my phone details, and could work out from a scanning-type device what was wrong with the handset. All I need to know is if there is something wrong... Then, in effect, CPW should change it, given that it is still within it's 28 day return period.
on 27-10-2014 11:59
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
27-10-2014 12:00 - edited 27-10-2014 12:01
You could try just turning up but if they are busy they'll advuse to make an appointment.
Take photo Id and any receipts.
on 27-10-2014 12:01
on 31-10-2014 16:12
Update: I went into town last night when the Apple shop was quiet (I know, weird, right?) and approached one of the reps that was on duty. He had a look at the phone after listening to my concerns and advised it was a software issue and I was to do a reset. He assured me it was not a hardware problem.
So, that's four different shops telling me it's a software issue. Truth be told - it's only if the phone is off and a message comes through (when the phone is off) that there is a problem as when the phone is switched back on, the messages appear promptly albeit without names, despite the contact info being saved. Otherwise, messages come through as normal (I rarely turn my phone off day to day!)