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Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

oops - sorry, entered code wrong and it started again. entering sim serial now
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Posts: 95,281
Topics: 543
Solutions: 12,070
Registered: ‎04-04-2012

Re: Iphone 6 upgraded. kept old number - what next

Just follow the instructions you receive.
If you have completed all the steps you just need to wait for the sim swap to start then keep rebooting the new phone to help it along.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

shall check the packet again for an adapter. thanks

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Posts: 75,808
Topics: 561
Solutions: 3,498
Registered: ‎04-01-2009

Re: Iphone 6 upgraded. kept old number - what next

You will know the process has started when your old simcard loses network signal though you might have to reboot that on occasion to notice.

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Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

can't find adapter but thank you for info. I can goto the O2 shop 2moro. My old iphone 4s has now disconnected and my new one seems to be trying to connect. Thanks everyone for your help :-)

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Posts: 95,281
Topics: 543
Solutions: 12,070
Registered: ‎04-04-2012

Re: Iphone 6 upgraded. kept old number - what next

Good news Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 75,808
Topics: 561
Solutions: 3,498
Registered: ‎04-01-2009

Re: Iphone 6 upgraded. kept old number - what next

Good luck and keep rebooting the new phone until it connects. don't forget to deregister the 4s from your Apple id otherwise you may end up receiving each others texts.

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Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

Thanks everybody. Time to play with my shiny new toy now :-)

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Posts: 95,281
Topics: 543
Solutions: 12,070
Registered: ‎04-04-2012

Re: Iphone 6 upgraded. kept old number - what next

and turn off "find my phone" too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Iphone 6 upgraded. kept old number - what next

Glad to hear things are getting there.

Enjoy

😄