This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Iphone 6 upgraded. kept old number - what next

Go to solution
Anonymous
Not applicable

on ‎03-10-2014 20:00

on ‎03-10-2014 20:00

I can't connect to online chat so thought i would ask in here. Just received my Iphone 6 today. I'm upgrading from my Ipone 4s and keeping same number. I put SIM in , charged phone and i am now updating. Is there anything else I need to do to get it connected with my new number - like register or something. At the moment is says No Service. Thanks for any help.

Message 1 of 20
7,474 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Anonymous
Not applicable

‎03-10-2014 20:21 - edited ‎03-10-2014 20:22

‎03-10-2014 20:21 - edited ‎03-10-2014 20:22

Hi

As your going from one sized SIM card to another you either need to have your current sim cut down or perform the sim swap.

It takes from a few minutes to approximately 24 hours to settle for a sim swap.

Turn airplane mode on and off to help the re connection.

The service will stop on your original SIM card first.

Also any O2 shop can perform the sim swap for you too.

Nice choice of phone. slight_smile

View solution in original post

Message 4 of 20
6,690 Views
19 REPLIES 19

Go to solution
Anonymous
Not applicable

on ‎03-10-2014 20:08

on ‎03-10-2014 20:08

I was just about to ask exactly the same question!  I can't find anything anywhere that tells me if I have to do anything or not.

 

Message 2 of 20
6,721 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎03-10-2014 20:08

on ‎03-10-2014 20:08

Do a sim swap to get the new one up and running http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 20
6,719 Views

Go to solution
Anonymous
Not applicable

‎03-10-2014 20:21 - edited ‎03-10-2014 20:22

‎03-10-2014 20:21 - edited ‎03-10-2014 20:22

Hi

As your going from one sized SIM card to another you either need to have your current sim cut down or perform the sim swap.

It takes from a few minutes to approximately 24 hours to settle for a sim swap.

Turn airplane mode on and off to help the re connection.

The service will stop on your original SIM card first.

Also any O2 shop can perform the sim swap for you too.

Nice choice of phone. slight_smile
Message 4 of 20
6,691 Views

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎03-10-2014 20:24

on ‎03-10-2014 20:24

Thank you - just about to do this. trying to back up my contacts somewhere. lol. I assume i will need to text from my old mobile that still has the number , they are asking me to text my number so they can send me a code and i need a number off the back of new sim

Message 5 of 20
6,684 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to Anonymous
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎03-10-2014 20:27

on ‎03-10-2014 20:27

Back up to the cloud or itunes first and you will need to get the text on your old sim in the 4s.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 6 of 20
6,679 Views

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎03-10-2014 20:27

on ‎03-10-2014 20:27

Thanks. working on this as we speak. One other problem. I ordered a pay monthly sim for my old Iphone 4s as i am giving it to my daughter but they sent me a tiny sim that is too small for my iphone 4s. I have tried live chat but it is off. Would an O2 shop sort this ? Or do i need to Live chat to ask for replacement?

Message 7 of 20
6,678 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to Anonymous
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎03-10-2014 20:29

on ‎03-10-2014 20:29

Just pop into the O2 store and they will supply the right sized sim for you and transfer your daughters number.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 8 of 20
6,666 Views

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎03-10-2014 20:29

on ‎03-10-2014 20:29

O2 only have nano sims now - You need to use an adapter which they should have sent with it but an O2 shop can provide for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 20
6,665 Views

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎03-10-2014 20:31

on ‎03-10-2014 20:31

I send my number, received code on old iphone 4s and i entered the code on website. what happens next ?  Sorry for all questions

Message 10 of 20
6,659 Views
0 Kudos
Top Kudoed Authors
View All
Top