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Iphone 6 upgraded. kept old number - what next

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Anonymous
Not applicable

on ‎03-10-2014 20:00

on ‎03-10-2014 20:00

I can't connect to online chat so thought i would ask in here. Just received my Iphone 6 today. I'm upgrading from my Ipone 4s and keeping same number. I put SIM in , charged phone and i am now updating. Is there anything else I need to do to get it connected with my new number - like register or something. At the moment is says No Service. Thanks for any help.

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Anonymous
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‎03-10-2014 20:21 - edited ‎03-10-2014 20:22

‎03-10-2014 20:21 - edited ‎03-10-2014 20:22

Hi

As your going from one sized SIM card to another you either need to have your current sim cut down or perform the sim swap.

It takes from a few minutes to approximately 24 hours to settle for a sim swap.

Turn airplane mode on and off to help the re connection.

The service will stop on your original SIM card first.

Also any O2 shop can perform the sim swap for you too.

Nice choice of phone. slight_smile

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Anonymous
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on ‎03-10-2014 20:08

on ‎03-10-2014 20:08

I was just about to ask exactly the same question!  I can't find anything anywhere that tells me if I have to do anything or not.

 

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MI5
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on ‎03-10-2014 20:08

on ‎03-10-2014 20:08

Do a sim swap to get the new one up and running http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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‎03-10-2014 20:21 - edited ‎03-10-2014 20:22

‎03-10-2014 20:21 - edited ‎03-10-2014 20:22

Hi

As your going from one sized SIM card to another you either need to have your current sim cut down or perform the sim swap.

It takes from a few minutes to approximately 24 hours to settle for a sim swap.

Turn airplane mode on and off to help the re connection.

The service will stop on your original SIM card first.

Also any O2 shop can perform the sim swap for you too.

Nice choice of phone. slight_smile
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Anonymous
Not applicable
In response to MI5

on ‎03-10-2014 20:24

on ‎03-10-2014 20:24

Thank you - just about to do this. trying to back up my contacts somewhere. lol. I assume i will need to text from my old mobile that still has the number , they are asking me to text my number so they can send me a code and i need a number off the back of new sim

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jonsie
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on ‎03-10-2014 20:27

on ‎03-10-2014 20:27

Back up to the cloud or itunes first and you will need to get the text on your old sim in the 4s.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to Anonymous

on ‎03-10-2014 20:27

on ‎03-10-2014 20:27

Thanks. working on this as we speak. One other problem. I ordered a pay monthly sim for my old Iphone 4s as i am giving it to my daughter but they sent me a tiny sim that is too small for my iphone 4s. I have tried live chat but it is off. Would an O2 shop sort this ? Or do i need to Live chat to ask for replacement?

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jonsie
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on ‎03-10-2014 20:29

on ‎03-10-2014 20:29

Just pop into the O2 store and they will supply the right sized sim for you and transfer your daughters number.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎03-10-2014 20:29

on ‎03-10-2014 20:29

O2 only have nano sims now - You need to use an adapter which they should have sent with it but an O2 shop can provide for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎03-10-2014 20:31

on ‎03-10-2014 20:31

I send my number, received code on old iphone 4s and i entered the code on website. what happens next ?  Sorry for all questions

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