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Iphone 5s not connecting to justhost.com

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Anonymous
Not applicable

on ‎30-01-2015 09:09

on ‎30-01-2015 09:09

This has been driving me crazy and I have almost exhausted all avenues except this one...

I recently upgraded from an iPhone 4 to iPhone 5s. 

I regularly use a webhosting company called justhost.com but since upgrading I am unable to login to the control panel at justhost.com. Without any error messages it just refuses to let me in. I can login using my phone over a wifi network but never if I use 4g/3g with O2. It used to work fine with my iPhone 4 and iphones with different carriers don't have a problem.

 

Apple say the problem lies with the carrier as do the tech people at justhost.com and despite speaking to 02 they really don't know (not that they admit that though). 

 

Even if I try and login to the demo control panel  at justhost.com it doesnt work and I'm all out of ideas. Any thoughts would be much appreciated.

 

Julian 

London

 

 

 

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Anonymous
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‎30-01-2015 09:49 - edited ‎30-01-2015 09:50

‎30-01-2015 09:49 - edited ‎30-01-2015 09:50

If you contact O2 customer services by phone they will check the site for you.

o2 Customer Services Link http://www.o2.co.uk/contactus

Also if you private message @Toby @Anonymous they may be able to assist or point you in the right direction as they are O2 site management.

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Anonymous
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‎30-01-2015 09:49 - edited ‎30-01-2015 09:50

‎30-01-2015 09:49 - edited ‎30-01-2015 09:50

If you contact O2 customer services by phone they will check the site for you.

o2 Customer Services Link http://www.o2.co.uk/contactus

Also if you private message @Toby @Anonymous they may be able to assist or point you in the right direction as they are O2 site management.
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Anonymous
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In response to Anonymous

on ‎30-01-2015 17:41

on ‎30-01-2015 17:41

I visited an 02 shop today and none of the guys in there could connect to the site either. There is some problem with 02.

 

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MI5
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In response to Anonymous
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on ‎30-01-2015 17:52

on ‎30-01-2015 17:52

I figured that would be the case and doubt anyone here would be able to help - you need someone from the network team to look into it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎02-02-2015 15:34

on ‎02-02-2015 15:34

Hi @MI5 can you explain @Anonymous how to contact the network team ?
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MI5
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on ‎02-02-2015 15:37

on ‎02-02-2015 15:37

@Anonymous wrote:
Hi @MI5 can you explain @Anonymous how to contact the network team ?

It would require @Anonymous to call CS and ask for his case to be escalated.....

Unless you know of a shortcut @Anonymous ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎02-02-2015 15:40

on ‎02-02-2015 15:40

Let's try to do it trough the regular process. If it doesn't work I can try to escalate it too.
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Anonymous
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In response to Anonymous

on ‎02-02-2015 16:26

on ‎02-02-2015 16:26

Thank you all for the interest. I have in fact been onto customer services and I believe the are going to get the engineers to look at the problem. I'll report back when they do. Thanks,

 

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MI5
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on ‎02-02-2015 17:51

on ‎02-02-2015 17:51

That's good news.... Let us know how it goes for you please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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